Technical Support

Application Support or Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail or a web site or a tool where users can log a call/incident. Larger organizations frequently have internal technical support available to their staff for computer related problems. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services.

Coverage of support

Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, SMS, Online chat, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person.

Types of Technical Support

Time and Material
This type of technical support has been very common in the services industry. It is also known as "Break-Fix" IT Support. The concept behind this type of support is that the customer pays for the materials (Hard Drive, Memory, Computer, etc.) as well as pays the technician based on their pre-negotiated rate when they have a problem.

Block Hours
Block Hours is basically a way to purchase a bunch of hours upfront to pay a reduced hourly rate. The premise behind this type of support is that the customer has negotiated a discounted rate and a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.

Managed Service
Managed Services means a company will receive a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee. This can include things like 24/7 Monitoring of Servers, 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely. Some companies also offer additional services like Project Management and Vendor management in the monthly price.

Outsourcing technical support

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries with lower costs. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSP's (Managed Service Providers).

For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business.For businesses needing technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity.It also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support to their employees.

Why Megalith Software Solutions?

Our in-depth understanding of the web has enabled us to extend wide-ranging services pertaining to this particular domain. So right from resellers to dedicated server owners , we are with you in the all sorts of risk factors involved in web hosting business. Every step of the way.

At Megalith Software Solutions, we understand the crucial role that your server plays for your web hosting/software business. As a potent marketing tool, it needs to be perpetually active and simply cannot afford to let you down. Not just that, you also need your customer's websites that does not take ages to get loaded. Of course, as a business person, you do not have the time or specialised skills to deal with such issues. All you need is someone who can manage your server which is mean for web hosting services and all that is associated with it. This is where Megalith Software Solutions comes to your Outsourced Web Hosting and Software Support needs. In just a click!

We offer exclusive web hosting support that ensures your website is always up and running without a hassle. Our Outsourced web hosting support includes 24x7 web hosting presales/sales support, billing support and web hosting and software technical support. Our services are available as a stand-alone entity as well as a package. This means, if you have a website and need us to execute only the hosting, we shall do it for you. Or, if you require an altogether new website to be developed and then hosted, we will be glad to do that as well. In any whichever case, just get set to establish your superiority on the World Wide Web!

How Outsourced Web Hosting and Software Support Works?

The Complete outsourced web hosting and software support process is transperant which means your customer will never know that your support is being outsourced.

We provide exclusive Live Chat Support for your company Presales/Sales/Billing and Technical Support Chat.

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Free Edition 180 Days FREE with basic live chat functions, including email signature and visitor IP blocked. Only one operator is allowed to be online at a time. Message Board (instead of Support Ticket System) is available when operator is offine.)

LiveZilla - Freeware Live Support. LiveZilla, the Next Generation Live Help / Live Support System connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. Convert visitors to customers - with LiveZilla!

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